As a Technical Support Engineer (Tier 1), you will:
Provide technical support, troubleshooting,and perform investigations into customers' issues
Act as the first point of contact, interacting with customers using multiple support channels
Support Trigo’s AI system deployment and configuration
Troubleshoot and report bugs
Work closely with the multiple teams to ensure seamless onboarding, deployment, and on-going support of our customers
Escalate unresolved cases to the relevant tiers
Support hardware troubleshooting and replacement
Perform QA tests in the store
Provide store operations backup
About you:
At least 3 years of relevant experience as Technical Support- Tier 1/ System Engineer/ Professional Services
Must be a team player and able to handle and escalate issues as needed
Be creative, innovative, and resourceful to provide our clients with the best support and outstanding customer service experience
Ability to communicate effectively in English with customers via email, chat or phone
Excellent interpersonal skills and proven ability to build a rapport, maintain great working relationships with customers, peers, and managers
A team of
visionaries
Trigo was founded in 2018 by brothers Michael and Daniel Gabay. Based out of Tel Aviv, trigo’s team of world class experts is leading the forefront of the grocery industry.
