Technical Support Engineer - Tier 1

As a Technical Support Engineer (Tier 1), you will:

  • Provide technical support, troubleshooting,and perform investigations into customers' issues
  • Act as the first point of contact, interacting with customers using multiple support channels
  • Support Trigo’s AI system deployment and configuration
  • Troubleshoot and report bugs
  • Work closely with the multiple teams to ensure seamless onboarding, deployment, and on-going support of our customers
  • Escalate unresolved cases to the relevant tiers
  • Support hardware troubleshooting and replacement
  • Perform QA tests in the store
  • Provide store operations backup

    • About you:

  • At least 3 years of relevant experience as Technical Support- Tier 1/ System Engineer/ Professional Services
  • Must be a team player and able to handle and escalate issues as needed
  • Be creative, innovative, and resourceful to provide our clients with the best support and outstanding customer service experience
  • Ability to communicate effectively in English with customers via email, chat or phone
  • Excellent interpersonal skills and proven ability to build a rapport, maintain great working relationships with customers, peers, and managers

    • A world of

    opportunities

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    Deployed in the largest stores in our market in the worldwide
    Deployed in the largest stores in our market in the worldwide
    Deployed in the largest stores in our market in the worldwide
    Deployed in the largest stores in our market in the worldwide

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    Out

    Deployed in the largest stores in our market in the worldwide
    Deployed in the largest stores in our market in the worldwide
    Deployed in the largest stores in our market in the worldwide
    Deployed in the largest stores in our market in the worldwide

    We are a team. And it’s not because we share an office. We are a team because we believe that there’s no real difference between engineering, marketing or operations, as long as you are truly thoughtful, and relentlessly creative. Together, we’re building something that was never built before.

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